The World of Furniture

USA Baby is now talking to me as little as possible. All of their responses to me are via email, but they also have sent faxes to confirm shipments per my request. They don't call me on the phone anymore, and they try to get me off the phone as soon as possible if I call them. Fun!

Big news today, we received confirmation that the crib (and rails, hopefully) are en route from Georgia. The truck left the 19th, and depending on the # of stops the truck makes on the way to Seattle, we should have the crib in early March, though knowing our luck, we should plan on the end of July so we're not disappointed.

In their brilliance, they sent me their invoice with no line items struck. I now know what they paid for the crib and who gets the invoice (Fardos Management in NC). I can now send the owner of the store a letter if I so desire, and I have some added ammunition should I choose to have them reduce the price I paid even further.

Since we'll get the crib at least 2 weeks late (by their math) and 3 weeks late by ours, how should I go about convincing them to reduce the cost? Give me your ideas.

Finally (part 1 of 2)

On Friday night I got a brief call from USA Baby saying that the glider and ottoman had been delivered to their store, so on Saturday went and picked them up. Putting the chair together was relatively simple, and now it's up and gliding. The chair looks great in the baby's room (name still t.b.d). Pics will be posted later on.

I'm considering filing a complaint with the BBB regarding deceptive practices on the part of USA Baby. Top and center of the sales receipt it says 8-12 weeks for delivery. Then below, it provides a delivery window, which in our case was Jan 18-Feb 18, or 9-13 weeks if you're playing at home. I'm not sure of the legal implications of this probable "glitch" in their software.
Thoughts?

Editors note: Part 2 of 2 will be posted after the crib arrives. Don't stay tuned, it may be a while.